Operated by Expertomind
Last Updated: 20-Jan-2025
At HotelOnCall.com, operated by Expertomind (“we”, “us”, or “our”), we are committed to protecting your privacy and securing your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website and services. By accessing or using HotelOnCall.com (the “Service”), you agree to the practices described in this Privacy Policy.
We may collect personally identifiable information (“Personal Information”) such as:
For Travelers:
Name, email, phone number, travel preferences, special requests, and payment details (if you request us to make bookings on your behalf).
For Hotel Owners:
Property details, contact information, and payment/bank details (if applicable for featured listings or promotions).
Communication preferences and content submitted through forms or account creation.
We also collect non-personal data including:
IP address, browser type/version, device identifiers.
Pages visited, time spent, referring URLs.
Cookies and similar tracking technologies (see Section 6).
We use the collected information for the following purposes:
To connect travelers with hotels for direct communication and booking.
To process payments (if initiated) using secure third-party gateways like Razorpay.
To enhance user experience through personalized recommendations.
To send updates, newsletters, and marketing promotions (opt-out available).
To analyze website performance and user interaction (via tools like Google Analytics).
To comply with legal obligations, detect fraud, and resolve disputes.
When you visit HotelOnCall.com, we may collect standard log data from your browser such as:
IP address
Browser version and type
Pages visited and time spent
Device and connection information
We may use third-party tools like Google Analytics to monitor, analyze, and enhance our services. These tools may have their own privacy policies governing the use of such data.
Cookies are small data files stored on your device. HotelOnCall.com uses cookies to:
Improve website functionality
Personalize user experience
Enable behavioral remarketing and targeted ads
You can manage cookie preferences through your browser. However, disabling cookies may limit certain features of the Service.
We use Google Ads and DoubleClick cookies to serve interest-based advertisements. You can opt out at the Google Ads Settings page or install the Google Analytics Opt-out Browser Add-on.
We may use remarketing services (such as Google AdWords) to advertise on third-party websites to previous visitors. These services use cookies to serve relevant ads based on past visits. You can control this behavior by adjusting your Google account ad settings.
We may employ third-party vendors to:
Host the website
Process payments securely (e.g., Razorpay)
Provide customer support or marketing tools
These providers are bound by confidentiality and are authorized to access your information only for specified tasks.
We may share your information:
With Hotel Owners: To facilitate communication and booking.
With Service Providers: For payment processing, analytics, or technical support.
For Legal Requirements: If mandated by law or to comply with law enforcement requests.
During Business Transfers: In the event of a merger, acquisition, or asset sale.
With Consent: In cases where you explicitly authorize it.
We do not sell or rent your personal data to third parties.
We implement industry-standard security measures to protect your data, including:
SSL encryption
Secure payment gateways (e.g. Razorpay)
Restricted access to personal data
Please note, no method of transmission or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
You have the following rights:
Access: Request a copy of your personal data.
Correction: Update or correct inaccuracies.
Deletion: Request deletion of your data (subject to legal obligations).
Opt-Out: Unsubscribe from marketing emails at any time using the link in our communications.
To exercise these rights, contact us at help@hoteloncall.com.
HotelOnCall.com is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe your child has submitted personal information, please contact us immediately. We will take steps to delete it.
If you are located outside India and provide data to us, please note that your information may be transferred and processed in India. By using our Service and submitting data, you consent to this transfer.
We support "Do Not Track" (DNT). You can enable or disable DNT in your browser settings to inform websites you do not wish to be tracked. However, we cannot guarantee all external services honor DNT settings.
Our Service may contain links to third-party sites. We are not responsible for their content or privacy practices. Please review their privacy policies separately.
This Privacy Policy is effective as of 20-Jan-2025. We may update it from time to time. Changes will be posted on this page, and the "Last Updated" date will be revised accordingly. Significant changes may be notified via email or website banner. Continued use of the Service after such changes constitutes your acceptance.
For any questions or concerns regarding this Privacy Policy, please contact:
📧 Email: help@hoteloncall.com
📞 Phone: +91 8920269034
By using HotelOnCall.com, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Thank you for trusting Expertomind with your personal data.